Our services.
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User research
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Service design
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Content strategy
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Data operations
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Training and instructional design
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Workshop and gathering facilitation
Our process.
We talk to people.
We talk to the community.
User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.
We try things out.
We practice human-centered design.
Human-centered design is an iterative approach to problem-solving commonly used in design and management frameworks. We solve problems by involving the humans who experience them at every step of the process.
We strive for impact.
We make things happen.
Our partners and users are a core part of bringing solutions to life. We work together until it’s better.